Frequently Asked Questions:
| I am a promotional products distributor. Why should I apply for a password? | |
There are several reasons to apply:
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| How can I place an order with Bentcil®? | |
| Bentcil works only through authorized distributors. If you are not a promotional products distributor, please look in your local yellow pages for a distributor near you. If you are a member of ASI or PPAI, please call our office to place your order. |
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| What is normal production time? | |
| Normal production time is five working days after art approval. For faster production times, see our new Rush Service options. |
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| Is there a less than minimum charge? | |
| There is a $25(v) less than minimum charge on most items for orders less than 250 pieces (100 per shape, per color). |
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| What is the best way to send artwork? | |
| Email or web upload are usually best. We have a detailed page on artwork and accepted formats in the Distributors section of our site. |
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| Why do you have set-up charges? (no set-up charges for magnets) | |
| For most products, we must make a screen and/or plate. The set-up charge covers the cost of the materials and time that go into making the plate or screen. We do not charge for minor art touch up, so camera-ready art does not eliminate any of the set-up charge. There are no set-up charges for exact repeat orders or magnets. |
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